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Pearson CompTIA: A+ 220-802 (Course & Lab)

Retired. This product is no longer available.

Pearson CompTIA: A+ 220-802 (Course & Lab)
ISBN : 978-1-61691-579-7


uCertify uses content from well known publishers, instructors, and subject matter experts. They have a minimum of 15 years of experience in their fields. uCertify brings these textbooks to life. It is full of interactive activities that keeps the learner engaged. uCertify brings all available learning resources for a topic in one place so that the learner can efficiently learn without going to multiple places. Challenge questions are also embedded in the chapters so learners can attempt those while they are learning about that particular topic. This helps them grasp the concepts better because they can go over it again right away which improves learning. Learners can do Flashcards, Exercises, Quizzes and Labs related to each chapter. At the end of every lesson, uCertify courses guide the learners on the path they should follow.

uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keeps learners engaged and makes learning fun.

Here's What You Get

Exercises Flashcards Quizzes Glossary

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts. Glossary defines the key terms.

Exercise Questions
Glossary of terms
Videos and How To..

uCertify course includes videos to help understand concepts. It also includes How Tos that help learners with how to accomplish certain tasks.


Test Prep & Practice Questions

uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

Here's What You Get

Pre-assessments Questions
Full Length Tests
Post-Assessments Questions


Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.


Online labs can be used to supplement training. uCertify labs are an inexpensive & safe way to explore and learn. uCertify labs are versatile - labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training.

Here's What You Get

Performance based lab
Video tutorials

Hands on Activities

Mobile Devices

  • Replacing the battery of a smartphone and inserting a memory card
  • Identifying features of a laptop and tablet
  • Viewing the version of an Android smartphone
  • Viewing the iOS version of an iPhone
  • Connecting an iPhone to the Wi-Fi network
  • Troubleshooting a Wi-Fi connection
  • Establishing a Bluetooth connection
  • Synchronize music files from a smartphone to a PC
  • Turning on airplane mode of an iPhone
  • Locking an iPhone with a password
  • Understanding how to secure a mobile device

Technician Essentials and PC Anatomy 101

  • Enable calendar and clock gadgets on the desktop
  • Assemble a computer
  • View interrupts for integrated ports
  • Replace a CMOS battery
  • Replacing the power supply
  • Identify ports on a desktop computer
  • Identify the types of memory modules
  • Connect two monitors simultaneously to a computer
  • Install DDR3 RAM to form a bank of memory
  • Insert a POST card in the motherboard
  • Assembling a PC
  • Identifying desktop PC ports, part 1
  • Install expansion cards on the motherboard
  • Check properties of Keyboards, Disk drives, and Network adapters
  • Identify laptop ports
  • View the driver details and install state of the keyboard

I/O and Input Ports and Devices

  • Open mouse properties

Installing and Upgrading Windows

  • Format the pen drive
  • View the Bluetooth service and Application Layer properties
  • Prepare the system for upgrade

Using and Managing Windows

  • Label the Start menu of Windows 7
  • System configuration
  • Installing updates
  • Change the startup type of a service utility to automatic
  • View all the protected and hidden OS (operating system) files
  • Import a certificate file to the computer
  • Configure a startup program
  • Create a restore point
  • Using the Driver Verifier tool on your system
  • Hide a file
  • Rename Recycle Bin 
  • Encrypt a folder
  • Set the usage priority of Microsoft Word to Above Normal
  • Configure document settings
  • Disable certain applications and services at startup
  • Uninstalling WinPatrol software
  • Disable all the programs that load automatically during startup
  • Connect to a remote desktop
  • Implement an account lockout policy
  • Viewing free disk space and file system type
  • Viewing system properties
  • Place the paging file on a different physical hard drive
  • Create a user account and a user group
  • Sharing a folder with another user
  • Reset an account password
  • View the size of the pagefile.sys file
  • Configure success and failure audit events
  • Create a group
  • Create a user account
  • Set the account with a password that cannot be changed
  • Disable a user account
  • Configure the system to restart automatically
  • Restore and restart system automatically
  • Record system failure event in the system log
  • Restore system settings and previous versions of files
  • View the log files
  • Accessing command prompt
  • View the date, time, and OS version from the command prompt
  • Determining a computer's current IP (Internet Protocol) address
  • Check the connectivity of through your Internet connection
  • Display the MAC address and TCP/IP network configuration values
  • Registry restoration command lines
  • Recovery console commands
  • Remove the current DHCP address and acquire a new DHCP generated IP address
  • Understanding command lines used to restore the registry
  • Ping your computer using the loopback address
  • View the Event Viewer Applications and Services Logs 
  • View Security Center service properties
  • View all the options under Event Viewer
  • Change the visibility of a folder
  • Mount a drive to a folder
  • Creating a backup of a local disk
  • Change your system's screen saver
  • Change the screen saver timeout
  • Configure a wireless network adapter to wake up your system
  • Add a user to the group
  • Learning about change management software
  • View control panel options in different views

Troubleshooting and Maintaining Windows

  • Backing up a Windows security certificate and private key


  • Enable settings to allow pop-ups from a particular website
  • Install the Telnet server application
  • Understand security methods used for a router
  • Change IPv4 properties of the wireless network
  • Identify the fastest WLAN standard and best encryption available on a wireless router
  • Configure Internet explorer to open without add-ons
  • Connect to the Wi-Fi network
  • Enable a broadband connection
  • Identify the wireless network
  • Connecting a computer system to the network
  • Connecting a workstation to the LAN and configuring IPv4 properties
  • Implementing a network between the LAN and the Internet


  • Configuring password policies

Self Test and Troubleshooting

  • Configure Windows setting that deals with the STOP error
  • Configure BIOS settings
  • Provide cooling and ventilation to the motherboard
  • Fill in the blank with the appropriate term.
  • Employ power-protecting equipment
  • Restoring the earlier version of a folder
  • Protect a system from viruses and worms with a firewall
  • Identify ways to sanitize the drive
  • Implement whole disk encryption
  • Improving the performance of hard drive and DVD drive
  • Identify the jumper setting used for a hard drive
  • Identify the jumper setting used for a DVD drive
  • Identify different types of cabling
  • Troubleshooting theory
  • Secure a system from an unauthorized login
  • Understand methods for the disposal of data and components
  • Identify tools for performing specified services on a computer
  • Perform Disk Cleanup and Back up now functions on your system
  • Check for driver updates of the built-in webcam of your laptop
  • Install a printer device
  • Printing tools
  • Spool print documents
  • Calibrate the printing device
  • Identifying the steps of the laser printing process


Table of Content

Here's What you will Learn

Lesson 1: Mobile Devices

  • Mobile Device Hardware
  • Mobile Operating Systems
  • Mobile Network Connectivity
  • Mobile Synchronization
  • Mobile Security
  • Review All the Key Topics
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 2: Technician Essentials and PC Anatomy 101

  • PC Tools
  • The CompTIA Six-Step Troubleshooting Process
  • Important Websites
  • Complete Hands-On Lab
  • Memory Tables
  • Define Key Term
  • Review Questions

Lesson 3: I/O and Input Ports and Devices

  • COM (Serial)
  • USB
  • SCSI
  • Memory Tables
  • Define Key Terms
  • Review Questions

Lesson 4: Installing and Upgrading Windows

  • Installing Windows
  • Transferring User Data
  • Updating Windows
  • Setting Up Recovery Partitions and Discs
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • Review Questions

Lesson 5: Using and Managing Windows

  • Windows Versions and Editions
  • Windows Features
  • Command-Line Tools
  • Administrative Features
  • Disk Management
  • Run-Line Utilities
  • Control Panel
  • Client-Side Virtualization
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 6: Troubleshooting and Maintaining Windows

  • STOP (Blue Screen of Death) Errors
  • Boot Failures
  • Other Windows Problems
  • Windows Diagnostic and Repair Tools
  • Maintaining Windows
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 7: Networking

  • Using Network Command-Line Tools
  • Network and Internet Troubleshooting
  • Building a Small Office/Home Office Network
  • Memory Tables
  • Define Key Terms
  • Review Questions

Lesson 8: Security

  • Security Fundamentals
  • Data and Physical Security
  • Securing Wireless Networks
  • Securing Wired Networks
  • Access Control Purposes and Principles
  • Data Destruction/Disposal Techniques
  • Installing, Configuring, and Troubleshooting Security Features
  • Review All the Key Topics
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 9: Self Test and Troubleshooting

  • Power-On Self Test (POST) and Error Reporting
  • Troubleshooting Motherboards
  • Troubleshooting Power Supplies
  • System Cooling
  • Troubleshooting Memory
  • Troubleshooting Displays and Video Cards
  • Best Practices for Laptop Disassembly
  • Troubleshooting Laptop Problems
  • Printer Troubleshooting
  • Troubleshooting Hard Drives, SSDs, and RAID Arrays
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • Review Questions

Lesson 10: Glossary

  • Glossary of key terms

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